Description
The contract is with a consultancy to be on assignment to a large European site in Brussels as follows:-
The tasks that are to be performed include:
- Service desk agent, incident agent and analyst, problem agent and analyst (first and second-line support).
- Recording and tracking incident information and problem information in the incident management system used.
- Incident analysis, first and second-line customer liaison.
- Monitoring incidents and problems.
- Keeping customers informed on incident status and progress.
- Dispatching issues to the relevant person/team
- Draft technical content for knowledge database.
- Help with training courses about information systems.
- Production of documentation for users.
- Providing support on technical aspects for the staff of LLP National Agencies on the tools for data collection and validation, managed by the European Commission.
- Assistance regarding the training of administrators and users of the system
- Assistance regarding the deployment and configuration of the current systems.
- Assist with evaluating and testing products delivered by other teams to ensure proper integration.
- Participation in meetings.
REQUIREMENTS
Quick learning ability is required as well as teamwork spirit and ability to integrate in a multilingual and multicultural environment. Very good communication skills. Very good writing skills in English. Conversational level of French is a plus.
SPECIFIC REQUIREMENTS
Extensive hands-on experience with MS/Office products, especially MS/Access and MS/Excel
Knowledge on XML-related technologies (Schema's, Xpath)
Analytical skills and good aptitude in reporting.