Description
Operational Planning Manager - Banking - Improving Service Management processes in Consumer Affairs - Financial/Operational planning
A leading FS company based in Northampton is seeking an Operational Service and Planning Manager for running and improving Service Management processes in Consumer Affairs, providing forecasts in relation to volume, productivity, performance and FTE across our different sites, suppliers, process and managing performance to agreed KPI's.
To ensure the service, cost and risk performance meets agreed standards and deliver changes to services in line with agreed commitments minimising impact on operational stability.
Lead, manage and develop the relationship with key clients and stakeholders including UKRBB, UKSL and UKC.
To be considered for this role you must be able to demonstrate the following skills within financial services (ideally retail banking):
- Management of delivery of the service(s) to the client from both external suppliers, singly or in combination
- Commercial and operational performance of the service against cost, risk, SLA, regulatory & flexibility standards for the service
- Resolution of commercial and operational issues with the suppliers impacting on the service performance
- Drive supplier performance to deliver required service performance levels including application of contract levers' to drive value
- Lead/support (depending on size/complexity) commercial negotiations with suppliers for initiation/change/termination of services
- Manage all audit, risk and governance requirements with supplier in support of BIA and Governance and compliance
- Manage the suppliers delivery of change into supplier operations to meet required timetables and budgets whilst ensuring service stability
- Assuring delivery of committed change in line with the service plan, including capacity provision. Recommend and agree project delivery plans (service & supplier)
- Management of the successful implementation of service change, ensuring operational stability
- Lead BAU Client and Supplier reviews of performance against service performance targets and management of the consequences/exceptions (Where assisted by Supplier Manager)
Essential/Desirable skill sets include:
- Essential - Experience of financial planning process in large, financial services organisation.
- Essential - Background in operational planning
- Preferred - Retail Banking or Credit Card experience
This is a business change role not a technical/IT position.
To be considered for this role, please submit your CV in application.
We will contact you within 72 hours if your skills are relevant to our client's requirement. EA Consulting Group is acting as an Employment Business for this role under the CEAEBR 2003.