Description
A Customer Services/Service Desk Technician is required for a 6 month contract (likely to go perm) based near Southampton.
Working within the central helpdesk team of a busy IT and Customer Services Department, you will be providing general telephone support including 1st Line Support (Hardware & Software).
Responsibilities will include providing a high level of Customer Service and call handling to end users including call logging/basic trouble-shooting - remote fixes and escalating more complex issues to the 2nd line support team. This role is ideal for someone with experience of working within a Customer Services/Call Centre environment who has an interest in progressing their career within a Helpdesk/Service Desk/IT environment. Technical skills required for this role are basic IT and computer knowledge.
This position is to start ASAP and has the potential to become a permanent appointment for the right candidate. This position will pay £10 + holiday pay (paye) or £13 (Ltd/Umbrella) per hour.
To apply for this position, candidates must be eligible to live and work in the UK
Matchtech Group Plc is acting as an Employment Business in relation to this vacancy.