Description
Support the engineering group with connecting medical devices to Middleware software solutions and maintaining those connections.Responsibilities:
- Investigate Customer Product Failures/Issues
- Perform first level investigation of Customer complaints.
- Determine reproducibility of issues using in-house equipment.
- Work with HW and/or SW team member(s) after initial complaint investigation to determine Impact Assessment, Action Plan, and Risk Mitigation Plan.
- Support New Product Releases and Updates
- Develop Design Planning documents, Verification Plans, and Verification Summaries.
- Determine appropriate test methods for updates (eg, Technical Rationale, Specification Review, Performance Testing and/or Integrated Testing).
- Interface with the R&D and Marketing Groups to identify new components and devices that are required to cover new User Needs, product extensions, cost reductions, obsolescence, and market expansion.
- Develop New Functionality with Software Vendors
- Create new use case protocols to thoroughly test new software.
- Create lab software environments.
- Execute use case protocols using in house instruments and equipment.
- Create documentation explaining new functionality.
- Transfer knowledge through training to service and implementation organizations.
- Consult on networking issues to successfully simulate laboratory practices.
- Configure instruments and software to support tests.
- Manage the change control process for new software releases
- Develop novel procedures and processes as the product offerings change
B.S. in Engineering or equivalent
SKILLS
Required:
- Experience in performing system-level investigations.
- Self-motivated, strong inter-personal skills, detail oriented, proactive, and able to support concurrent/overlapping project activities of varying degree and complexity
- Experience with communication protocols
- Experience with Middleware or Hospital Information Systems