Description
Perform all Operations technical responsibilities associated with the remote testing of new Unix/Linux Servers and Operating Systems to insure they are prepared to be put into production service.- Resolving any and all problems encountered during testing.
- Provides an elevated level of technical support on Server hardware and Operating Systems to the teams within the IP Server/VOIP NRC.
- This position will be responsible for performing remote Operational Readiness Testing (ORT) on Servers and their operating systems, storage arrays, as well as data backup and recovery solutions within the CVOIP/IMS platform.
- Performing the ORT requires this position to insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.
- This position will be responsible for troubleshooting and resolving the problems that cause testing to fail.
- Partners with other departments and vendors to troubleshoot and resolve problems.
- In situations where the testing procedures require updating, this position will be responsible for updating the documented procedures and will be responsible for sharing the updated documents with others within the team.
- The position will oversee and/or manage multiple deployments in parallel and each deployment will have a specific project schedule that must be met.
- This position will be responsible for insuring the elements they are responsible for testing meet the testing completion schedule and that status reports are provided to others within the team.
- This position supports multiple vendors'Servers.
- The primary Operating Systems supported by this position are Solaris and Linux, requiring this position to understand and interpret complex hardware and operating system problems.
Expert level experience in Solaris required
- Expert level experience in Linux
- Expert level experience in Server Hardware required
- Expert level experience in Troubleshooting complex technical troubles required
- Intermediate level IP Networking experience required
- Intermediate level experience in Written Communications required
- Intermediate level experience in Verbal Communications required
- Entry level project management experience desired
- Advanced level knowledge of Unix and Linux is required
- A minimum of 3 years experience providing advanced technical support for Unix/Linux Operating Systems is required.