Description
*The hours for this position are Monday through Thursday 11:00 am to 4:00 pm from early September through December.*
Summary:
This position is intended to re-enforce the IT Department's ability to handle user and system support during Q4 with two locations. Tasks will be delegated to this employee from the Systems Administrator or the VP, IT. These tasks would include working on help desk tickets, performing preventative maintenance on equipment, researching for upcoming projects, administrative tasks, etc.
This employee is responsible for solving user related computer problems and assisting with daily IT activities. If at any time the solution involves an expense, he or she must discuss the need with VP, IT or Systems Administrator. This employee will have limited permissions to help users with passwords or basic permissions. They will not have full administrator access nor any direct purchasing authority.
Essential Duties and Responsibilities:
Essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.
Service and maintain help desk tickets - Assisting users with PC issues ranging from printing problems to Microsoft Office help or other general IT related requests;
Preventative Maintenance (printers/copiers, laptops, desktops, phones, etc);
Assist with research for purchasing, getting quotes, or service of new/existing computer equipment;
Work on administrative tasks such as updating the IT Project Tracker, building basic reports as needed;
Keep meeting minutes for IT Departmental meetings; and
Protect company assets through the proper management of asset files and adherence to company policy with regard to information security and management.
Knowledge, Skills and Abilities Required:
One year of experience in a helpdesk/support role;
Knowledge of office products (Excel, Word, Access, PowerPoint, Visio, SharePoint, etc);
Experience with operating systems (windows 7/8, Server , OS X);
Strong customer service/support/communication skills;
Excellent Microsoft Office knowledge (Word, Excel, Powerpoint, Access, Visio);
Intermediate skill level with SharePoint;
Basic knowledge of Active Directory;
Proficient in general PC/MAC troubleshooting;
Understanding of networking fundamentals (DNS, DHCP, Wireless);
Solid understanding of Cat-5/6 Ethernet cabling and patch panels;
Certification(s) are a plus (CompTIA A+ or related); and
Experience with AirWatch, Spiceworks, Centrify, Office365, ERP systems (Dynamics NAV), and/or SonicWall are a plus.
Education
Associate's Degree or a two year technical certificate in a Computer related field is required.
Company Description
Creatively Classic Activities & Books, CCA and B, LLC DBA Elf on the Shelf, is a family-owned publishing company based in metro Atlanta. Launched in 2005, CCA and B is home to the bestselling Christmas tradition, The Elf on the Shelf®. Despite rapid expansion, this company continues to provide wholesome, family-unifying books, traditions and activities which reinforce positive character traits, as well as encourage creativity in children and their families.
In 2010, The Elf on the Shelf was ranked on Inc. 's list at #222, honored as the Georgia Small Business Persons of the Year, listed as finalists for the Georgia Family Business of the Year award and the Ernst and Young Entrepreneur of the Year award, and deemed one of the Top 25 Small Businesses, for the second year in a row, by the Cobb County Chamber of Commerce in Cobb County, Georgia. This family tradition has been on bestseller lists including The Wall Street Journal, USA Today, and Publisher's Weekly topping our at #2 on the USA Today list. In 2011, Christa Pits, Carol Aebersold and Chanda Bell, the owners of CCA and B, LLC, formed a production company with four other partners to create the animated feature An Elf's Story, which debuted nationwide on CBS during the Christmas season.