IT Analyst

Illinois  ‐ Onsite
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Keywords

Description

Provide second-level phone-based support for incidents/issues/customer problems received directly from customers.
  • Support the business process and system for the installed Oracle footprint within the company's business suite.
  • Test new and/or updated functionality and create corresponding communication to the end user.
  • Respond to issues from business users regarding our ERP system.
  • Prioritize requests from customers into urgent vs. non-urgent requests.
  • Escalate problems/incidents to technical support for bug fixes and/or system issues/problems.
  • Answer a wide range of questions from customers regarding business processes
  • Understand and explain the inter-dependencies between modules and how one action may create a re-action in another business process.
  • Troubleshoot and/or answer questions regarding with related interfaces.
  • Provide on-the-job instruction and/or answer questions from customers regarding key internal control processes.
  • Attempt to ensure customer satisfaction in all situations.
  • Maintain Oracle Tables: Maintain mappings on tables and update set up changes and maintain configuration guides.

SKILLS

  • Bachelor's Degree in Information Technology, Accounting or Finance required
  • Minimum of 3 years of experience
  • Solid customer service background
  • Keen attention to detail
  • Ability to work on multiple projects, prioritize deliverables, and demonstrate creativity and innovation
  • Ability to communicate at various levels within and outside the organization
  • Analytical skills are a must
  • Proficiency in the Microsoft Office Suite and Oracle eBusiness Suite Experience are required.
Synectics is an Equal Opportunity Employer.
Start date
n.a
From
Synectics
Published at
31.08.2013
Project ID:
592105
Contract type
Freelance
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