Description
Our client, Xerox, is looking for Service Technicians with experience or formal training in AC-DC electrical/electronics with functional knowledge and application of a multi-meter.
Essential Job Functions:
Provide repair and service support on Low to Mid-Range office printing products in customer's location.
Provide preventative maintenance service on production products. Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
Keep service management informed of potential customer issues if unable to resolve.
Participate as a full member of a service workgroup and contribute to the group's productivity.
Demonstrate the required product proficiency by successfully completing the product training.
Use a laptop PC - connect to Internet, download files. Use Microsoft Exchange e-mail.
Perform mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.
Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.