Description
Support Engineer
Position type: w2
Contact duration: 6months + (strong possibility of extension)
Experience: Must have at least 2 years direct experience working with clients/end users with Custom/Bespoke Business applications. Specifically not just software aka desktop applications like Adobe or Platform type applications like Citrix or VPN.
Experience in Music Industry and/or digital distribution highly preferred.
Job Description:
Independently and quickly learn an application - functionality and then Back End jobs, processes, data requirements
Interface with clients to understand, recreate and document issues or requests.
Analyze and troubleshoot to isolate issues
Follow up, track, coordinate and provide updates to end users
Participates in application testing as needed
Updates knowledge base and relevant application documentation
Resolves issues and fulfills requests otherwise escalates
Skills/Qualifications:
Music industry and/or digital distribution experience highly preferred.
Use of application support tracking and KB tools, use of testing software, experience/participation in SDLC either as directly part of the project team or maintenance and support.
Fluid written and verbal communication skills essential. Enjoys attention to detail.
Must have SQL, skills
.Net, Biztalk, C#, Java, JavaScript, CRM skills and/or experience advantageous