Description
*Month to month contract with possibility of converting to a permanent employee*
Prestigious Firm is seeking someone to work in their 50 Window Server environment to do 50% system administrator 50% helpdesk team lead work. This will be operational support of Windows server 2003, 2008 R2 and 2012. Support of Exchange is essential, they are running a single server environment with Exchange 2003. One VMWare host that is Linux-based. Any SharePoint Administrator, SQL server experience is a plus. The 50% helpdesk time will be on desktops that run XP Windows 7 and Office 2003 and 2010. This will be a mix of desktop, AD, Exchange support. One person below them that is Full time helpdesk.
The Senior Technical Lead, Systems Administrator, role is a blended role comprised of Systems, Server, Desktop and varying technical components. The role is responsible for installing, configuring, supporting, and maintaining company's systems, Servers and telephony equipment. The role is also responsible for the day-to-day technical and operational activities of company's Servers.
The candidate will be responsible for troubleshooting, performance & data issues, monitoring, tuning, backup/recovery, archiving, optimizing, script development, and analysis of new technologies.
In addition, the candidate will be a resource to the company with in depth knowledge of company's system and Servers.
40% of the time System Administrator role
40% of the time Desktop Support role
15% mentoring other Help Desk staff & other duties as a Sr. Technical Lead role
5% of the time fulfilling other tasks assigned by the Manager
Performance Expectation Allocation
60% Technical within Systems Administrator & Desktop roles
20% Performance within Sr. Technical Lead role
15% nontechnical performance
5% of the time fulfilling other tasks assigned by the Manager
ESSENTIAL DUTIES AND MAJOR RESPONSIBILITIES
Support and maintain email environment (Exchange).
Support and maintain email encryption system.
Support and maintain backup environment (NetVault) including sending backups off site weekly
Monitor system environments, related jobs and procedures for optimal performance - using tools such as SCCM, Lansweeper and Solar Winds
Server performance tuning & optimization
Work with server tools and utilities for administration.
Support and resolve problems promptly with good solutions.
Maintain appropriate file retention;
Capacity planning - properly sizes and organizes including archive logs; calculate optimum disk space, memory, etc.
Manage hardware configurations and considerations for Server environment.
Recommend security of systems; ensure that policies are adhered to when they are approved and implemented.
Assist developers with testing database queries and resolving database performance issues in applications
Works closely with application and database development team to assist in developing processes that integrate with the in house application solutions.
Develop and maintain creative solutions and write technical design based on the business requirements.
Promote high quality, scalability, and timely completion of projects.
Review and resolve incoming production tickets.
Work as part of a team to coordinate development and determine project scope and limitations.
Support and maintain Anti-Virus systems. Ensure all devices are protected at all times.
Assess hardware needs, recommend purchases, and execute approved purchases of hardware and/or software.
Work with other Help Desk personnel to develop and maintain desktop images used for deployment.
During off hours, be available in an on-call status for production related support, testing, or projects as needed.
Help Desk - responsible for day to day resolution of end user issues.
Review and resolve incoming production tickets.
Maintain existing ticketing tool; create, modify, and/or remove fields, configurations, build queries, & administration
Perform timely software deployment
Monitor Queued faxes system
Support Remote workers/Maintain Citrix Environment
Administer building security and time card system (create, disable, & modify users, access (door & fob)
During off hours, be available in an on-call status for production related support, testing, or projects as needed.
Daily management of Journal Mailbox
Sr. Technical Lead-responsible for mentoring Help Desk Staff, make technical decisions and participate in exploratory conversations.
Meets with IT personnel and management on specifics of projects, new technologies, and deadlines.
Provides technical support & guidance to management and peers for systems development.
Creates all relevant documentation relating to projects, along with create and/or maintain documentation around all aspects of the infrastructure environment.
Make technical recommendations and decisions, supported by management, on behalf of the Help Desk.
Employ and maintain technical best practices.
Identify and implement ways to simply daily support processes
Participate in new development discussions with business community as requested.
Provide input pertaining to employee's performance to IT Director for delivery.
Identify skill-set or tool gaps within the team; submit recommendation to IT Director.
Technical
Ability to support and maintain Active Directory.
Ability to support and maintain Exchange
Ability to support and maintain Sharepoint
Ability to support and maintain Microsoft SCCM 2012
Ability to support and maintain VMWare
Proven track record of dealing with viruses and antivirus software
Ability to support and maintain Citrix
Ability to support and maintain images and deploying to desktops
Knowledge of database theory & designs.
General understanding of storage technologies, memory management & disk arrays.
Ability to support and maintain Windows environments.
Ability to support and maintain backup systems (NetVault)
Ability to work with a variety of mobile devices (iPad, Smart phones, Android, iPhone, etc.).
Ability to work with a telephony system
Ability to support and maintain Windows XP and Windows 7 environments
REQUIREMENTS
Computer Skills/Software Training:
Must be proficient in;
MS Office , Active Directory , Exchange 2003, Windows XP, 7, Server 2003, 2008 & 2012, VMWare, Sharepoint 2010, Citrix Presentation Server 4.5, SCCM 2012
Basic knowledge of Linux
Non-Technical-all employees are responsible for displaying certain soft skills that support the company's values and culture along with the specific role the employee holds in the organization.
Experience/Educational Requirements:
Bachelor's degree (B.A.) from four-year College or University; or at least five years related experience and/or training; or equivalent combination of education and experience.
A minimum of 5 years of Exchange support responsibilities utilizing Exchange Server .
A minimum of 5 years of Active Directory/Group Policies support responsibilities.
A minimum of 5 years of VMware support responsibilities
A minimum of 5 years of storage support experience.
Experience with Microsoft SCCM
Experience with Altiris
Proven experience supporting a 24/7 environment.
Strong background in developing IT policies, procedures, and processes.
Proven history of working in a fast paced, changing environment with aggressive time-lines.
Ability to handle multiple projects/tasks.
Ability to set priorities and adjust work as necessary, meet deadlines, able to multi-task,
Excellent verbal and written communication skills.