Description
Prestigious Enterprise Firm seeks an experienced Systems Administrator/Desktop Support resource.
The Senior Technical Lead, Systems Administrator, role is a blended role comprised of Systems, Server, Desktop and varying technical components. The role is responsible for installing, configuring, supporting, and maintaining systems, Servers and telephony equipment. The role is also responsible for the day-to-day technical and operational activities of Servers.
The candidate will be responsible for troubleshooting, performance & data issues, monitoring, tuning, backup/recovery, archiving, optimizing, script development, and analysis of new technologies.
ESSENTIAL DUTIES AND MAJOR RESPONSIBILITIES
- Support and maintain email environment (Exchange).
- Support and maintain email encryption system.
- Support and maintain backup environment (NetVault) including sending backups off site weekly
- Monitor system environments, related jobs and procedures for optimal performance - using tools such as SCCM, Lansweeper and Solar Winds
- Server performance tuning & optimization
- Work with server tools and utilities for administration.
- Support and resolve problems promptly with good solutions.
- Maintain appropriate file retention;
- Capacity planning - properly sizes and organizes including archive logs; calculate optimum disk space, memory, etc.
- Manage hardware configurations and considerations for Server environment.
- Recommend security of systems; ensure that policies are adhered to when they are approved and implemented.
- Assist developers with testing database queries and resolving database performance issues in applications
- Works closely with application and database development team to assist in developing processes that integrate with the in house application solutions.
- Develop and maintain creative solutions and write technical design based on the business requirements.
- Promote high quality, scalability, and timely completion of projects.
- Review and resolve incoming production tickets.
- Work as part of a team to coordinate development and determine project scope and limitations.
- Support and maintain Anti-Virus systems. Ensure all devices are protected at all times.
- Assess hardware needs, recommend purchases, and execute approved purchases of hardware and/or software.
- Work with other Help Desk personnel to develop and maintain desktop images used for deployment.
- During off hours, be available in an on-call status for production related support, testing, or projects as needed.
Help Desk - responsible for day to day resolution of end user issues.
- Review and resolve incoming production tickets.
- Maintain existing ticketing tool; create, modify, and/or remove fields, configurations, build queries, & administration
- Perform timely software deployment
- Monitor Queued faxes system
- Support Remote workers/Maintain Citrix Environment
- Administer building security and time card system (create, disable, & modify users, access (door & fob)
- During off hours, be available in an on-call status for production related support, testing, or projects as needed.
- Daily management of Journal Mailbox
REQUIREMENTS
- Bachelor's degree (B.A.) from four-year College or University; or at least five years related experience and/or training; or equivalent combination of education and experience.
- A minimum of 5 years of Exchange support responsibilities utilizing Exchange Server .
- A minimum of 5 years of Active Directory/Group Policies support responsibilities.
- A minimum of 5 years of VMware support responsibilities
- A minimum of 5 years of storage support experience.
- Experience with Microsoft SCCM
- Experience with Altiris
- Proven experience supporting a 24/7 environment.
- Computer Skills/Software Training:
- Must be proficient in;
- MS Office , Active Directory , Exchange 2003, Windows XP, 7, Server 2003, 2008 & 2012, VMWare, Sharepoint 2010, Citrix Presentation Server 4.5, SCCM 2012
- Basic knowledge of Linux