Complaints Management Team Support Manager

Description

My client, a market leading financial services organisation is looking for a Senior Complaints management Team support Manager

LOCATION: CANARY WHARF
RATE: £440

DURATION: 6 MONTHS +

START: ASAP

The Role:

- Manage the workload of the Complaint Handlers on the team

- Manage the receipt of a high volume of inbound correspondence from a number of different areas within the bank and externally

- Ensure that all complaints are logged and acknowledged within the regulatory SLAs and ensure that no breaches occur

- Ensure that all complaints are allocated to the Complaints Resolution Team

- Answer inbound internal telephone calls, re-directing as appropriate

- Provide support to the Complaints Management Team Director in any adhoc projects or tasks

- Ensure that quality levels meet the required benchmark and at the same time champion the provision of first class service

If you feel that this role is for you then please reply with an up to date CV and i will call you ASAP to discuss

To find out more about Huxley Associates, please visit www.huxley.com