Customer Support

Georgia  ‐ Onsite
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Keywords

Description

Customer Support

Skills:
Customer Support experience, Strong communication skills, call center experience, Remedy ticketing system; Avaya

Summary:

The Customer Portal Support Team currently supports and manages 25,000+  Technology Services customer accounts via the Customer Portal website.  We are seeking an experienced, self-directed individual to provide first level support/team lead responsibilities in a call-center environment. Our client is a leader in the Healthcare IT solutions industry and supports organizations as they address their challenges. 

Responsibilities:

  • Responsible for providing Tier 1 technical support for customer calls and emails. Utilizes the Remedy application to create and escalate support tickets.

Qualifications:

  • 1+ years experience in customer support

Additional Knowledge & Skills Preferred skills:

  • 1-3 years of support experience preferred
  • A working knowledge of troubleshooting issues related to login, registration and password resets.
  • Working knowledge of Microsoft Office.-Knowledge and experience with BMC Remedy AR System (Call Tracking System)
  • Excellent interpersonal skills, communication ability, analytical skills,  troubleshooting skills, verbal and written 
  • Ability to handle customer concerns with a positive attitude while producing optimal results. Works well and maintains composure under pressure
  • Ability to resolve a large percentage of all calls logged into the helpdesk
  • Able to work and contribute to a team environment
  • Able to multitask in fast-paced, CUSTOMER-FOCUSED environment with excellent customer service skills
    Education
  • High school diploma, vocational training or equivalent Or 4-year degree in computer science or related field or equivalent experience

Benefits

Agile employees enjoy competitive compensation and benefits.

Start date
n.a
From
AGILE
Published at
12.09.2013
Project ID:
597765
Contract type
Freelance
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