Systems Engineer/Architect (Windows, Office 365)

Georgia  ‐ Onsite
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Keywords

Description

6-month contract position in Macon, GA.

Support Microsoft Office 365 Services within multiple corporate IT environments in a large enterprise organization at several of their subsidiary sites. Support includes the installation, configuration and troubleshooting of corporate networks and Windows/MS Office clients, to ensure seamless connectivity with Office 365 Services such as SharePoint Online, Lync Online and Exchange Online. The Support Engineer will work with Office 365 administrators collaboratively to ensure that Office 365 Service tenant settings function correctly with the IT networks and clients of various subsidiaries.

Core objectives include:
- To advise customers of their pre-requisite system requirements before solutions can be installed and/or configured.
- To work with subsidiary IT departments to install and troubleshoot the Office 365 components on customers PCs and Laptops using the prescribed configuration management processes of the subsidiary IT department. IT Departments may delegate control directly to the Support Engineer, to install and configure the necessary components for clients to connect to and use Office 365 Services.
- Collaborate with subsidiary IT departments to integrate support processes for Office 365 Services into existing Corporate IT support processes.
- Open support cases with Microsoft for incident and problem resolution related to Office 365 service configuration and troubleshooting if customers have issues connecting to Office 365 Services using Windows/MS Office clients.
- Develop a relationship with both the customer and technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support.

We will call qualified candidates after review. Resumes will NOT be sent to clients without your approval

REFERRALS WANTED - $1000 REWARD! Refer a colleague to us, and Precision will pay you $1000 if we find a job for that person!

Overtime: straight time

- Candidate should be highly technical with a working knowledge of Microsoft Windows Server, Microsoft Exchange Server, Microsoft SharePoint Sever, Microsoft Office Communication Server/Lync Server with a focus on the capabilities these products provide in the Office 365 Services offerings.
- Strong understanding networking concepts (SMTP, DNS, Firewall, TCP/IP).
- Advanced knowledge of MS Office Applications.
- Ability to articulate in-depth knowledge and usage of Office applications including Outlook and industry standard Internet browsers.
- Very good level of English language plus advanced German or French language.
- 3 years technical support experience or IT support (preferably at the Enterprise level).
- Demonstrates accurate and logical problem solving abilities. Shows an advanced level of troubleshooting.
- MCSE/MCSA qualification.

Technology-Specific Qualifications

Windows and Networking
- Good understanding of Windows Server Windows OS/Networking
- Good understanding of Group Policy
- Strong understanding of Windows Authentication, SSL, Certificates, etc..
- Strong knowledge with the following components.
- Active Directory
- SMTP
- DNS
- Firewall
- TCP/IP
- Proxy

SharePoint Online
- Expertise with Microsoft SharePoint technologies including web part deployment, site definitions and features
- General knowledge of SharePoint tools such as SharePoint Designer.
- Experienced with SharePoint integration with MS Office programs such as MS Word, Excel and Outlook .
- Strong understanding of SharePoint User Profiles and permissions

Exchange Online
- Good understanding of mail flow processes
- Good understanding of DNS and mail related DNS records
- Experience with configuring mail clients (Outlook or other)
- Solid understanding of Active Directory
- Good understanding of Microsoft Exchange Server or other mail systems and interaction between Active Directory Servers
- Good understanding of troubleshooting steps and activities specifically related to mail flow, permissions, feature enablement and other Exchange related issues

Lync Online
- Strong understanding of MS Office Communicator and Lync Client Configurations
- Strong understanding of presence federation
- Strong understanding of Lync Online connectivity with Corporate Networks and Lync clients for ports, protocols and DNS end-points.

Microsoft Client:
- Knowledge or experience with messaging clients such as Outlook (2007, 2010, 2013).
- Knowledge and experience with Microsoft Operating Systems (Windows Server , XP and Vista, Windows 7, Windows 8).
Start date
ASAP
Duration
6 months
From
Precision System Design, Inc.
Published at
14.09.2013
Project ID:
598929
Contract type
Freelance
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