SAP Basis Consultant (remote assignment in Pacific Time Zone)

Description

Direct Customer Facing Experience in a SAP Basis administration support role which involves troubleshooting SAP, DB, server and network related issues, backup and restore technologies and processes. Excellent written and verbal communication skills in English and preferably Japanese. This is a remote assignment in Pacific Time Zone.

Mandatory Skills:

Excellent communication skills (verbal & written, technical & interpersonal).

SAP Basis administration experience

SQL server or Oracle DB experience supporting SAP environment

Unwavering passion for customer service

Strong conflict management and resolution skills

Ability to maintain professionalism under stressful conditions

Foundational network and server administration knowledge/skills

Strong aptitude for understanding and relaying technical concepts

Excellent telephone manners

Excellent time management skills

Ability to work well in a team and direct the activities of other groups

Interface effectively and professionally with all levels of management both internally and externally

Relevant Experience:
You will have the following duties and responsibilities:

Provide guidance on the design, architecture and delivery of new and existing SAP solutions

Install and configure new SAP Netweaver applications and Configure and support integration with third party software and SAP systems.

Develop procedures and guidelines related to modification, upgrading and application of patches for SAP related systems and components.

Setup and maintain consistent SAP backup and Disaster Recovery procedures for SAP servers.

Support day-to-day tickets created by Helpdesk relating to SAP Servers and SAP Software.

Develop and maintain project schedule including task management initiatives.

Perform DBA and high availability configuration, system performance and optimization techniques.

Provide team leadership skill, transfer knowledge and provide guidance for SAP operations, configuration, monitoring and tuning to peers and Jr. Basis Team members.

Provide on-call support

Client reviews of projects and task assignments