Operation Account manager

Stockholms län  ‐ Onsite
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Keywords

Description

Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations. Provide process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes. Advocates the customer/partner view, expectations and provides feedback to the development/improvement of processes and capabilities. Understands and analyzes account financials. May manage top level escalations by interacting with HP management and the customer/partner side

Examples of operational topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models/supply chain models, implement processes and procedures with the account supporting HP's policies related to compliance and global trade, advocate the customer/partner requirements in the development of automated solutions (web based, EDI).

Specialist:

  • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
  • Works on problems/projects of diverse complexity and scope.
  • Exercises independent judgment within generally defined policies and practices to identify and select a solution.
  • May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
  • Ability to handle most unique situations.
  • May seek advice in order to make decisions on complex business issues.
  • First-level university degree or equivalent experience.
  • May have advanced university degree.

Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.

 Typically 1-2 years of experience supporting large accounts.

Start date
ASAP
Duration
1 year
From
Techmahindra
Published at
28.09.2013
Project ID:
605351
Contract type
Freelance
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