Systems Analyst

Illinois  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

This role is the Vendor Management Solution (VMS) subject matter expert for GWS. They are responsible for driving enhancement and maintenance requests with Beeline (our VMS Solutions provider) and providing ongoing support within GWS, customers, and suppliers. This role also provides "voice of the business" liaison support to users of the VMS system by demonstrating an understanding of both the business and Beeline. They identify and escalate issues as well as prioritize and resolve application needs as reported by GWS and their customers.

Principle Accountabilities:
  • Manage the day-to-day relationship between Beeline and the company to maximize the value of the application to the business
  • Manage GWS/Beeline Change Request Process and partner with the Beeline Account Manager as GWS point of contact for tracking and progress reporting of software enhancement requests and issues
  • Provide Level Two (2) support for all Beeline support topics and develop knowledge of software and functionality to be able to analyze changes and communicate why specific changes can or cannot be completed.
  • Perform Integration and Enhancement Testing
  • Draft Beeline and Integration change communications
  • Gather and translate business requirements for enhancements
  • Manage transition process of external workforce data from other sources to Beeline
  • Manage the Beeline vendor compliance and set-up process
  • Maintain User Guides and SOP's related to Beeline
  • Work with GWS to develop standard Beeline reports & reports for business areas
  • Provide training and assistance to Beeline users as required
SKILLS:

This unique role requires technical/testing expertise as well as business analysis skill sets (requirement gathering, translation to VMS provider, client communications, documentation development) and some understanding of the consultant workspace/VMS tool knowledge (ideally Beeline).
Start date
n.a
From
Synectics
Published at
30.09.2013
Project ID:
606211
Contract type
Freelance
To apply to this project you must log in.
Register