Description
Role and Responsibilities:- Single Point of Contact for all US Portal escalations
- Liaison between Help Desk and Development team
- Advanced knowledge on what can be achieved within existing site functionality
- Advanced page development issue research & analysis
- Consulting services to US
- Recover Content
- Troubleshoot issues in SharePoint
- Feasibility of requests and impact
- Feature Improvement and requirements
- Provision locations - Including Collections
- Maintain Accounts
- Claims Research
- GAM Configuration
- Security Analysis
- Road mapping
- Quality Assurance
- Reporting
Required
- Excellent communication skills, both written and oral
- 7+ years in IT industry
- 5+ years exposure to website technologies
- 4+ years experience in an IT technical L2/L3 administrator/support role
- 1+ years Content Management System with SharePoint experience (both authoring content and supporting system)
- Strong analytical and problem solving skills with high attention to detail
- Ability to independently troubleshoot and resolve incidents of varying nature
- Ability to work in a very dynamic and fast paced environment and to multi-task effectively
- HTML & JavaScript proficiency
- Microsoft Office (Word, Excel, PowerPoint, etc.)
- Ability to use ticketing/Incident tracking software
- Experience in the software development life cycle
- 2+ years SharePoint experience (both authoring content and supporting system)
- Graphic Editing abilities (Photoshop)