Description
RESPONSIBILITIES:- Providing data network operational support, design, engineering, and planning for data network and communications projects involving TCP/IP and related protocol connectivity for networks supporting customers.
- Responsible for the management of the interoperability between Cisco and Juniper Layer 3 Platform, through the use of alarm and ticket systems, individual designed customized scripts, customer notification, and business partner escalations.
- Troubleshoot complex cross tower issues which may or may not have data network root causes.
- Providing Real Time in-depth analysis and Real Time trouble resolution of incidents associated with the CISCO, Juniper, and associated Operations Support Systems, and Data Communications Network Technology platforms.
- On site technical escalation point for the remote LAN, WAN, Firewall, and DNS/DHCP teams.
- Manage fault and change ticket queue to ensure proper follow up is performed within required time intervals.
Expertise in IP routing/BGP/OSPF/LDP, CCNA/JNCIA required. 3-5 years relevant experience required. CCNA certification required. Bachelor's degree, Sonet/ETH experience. UNIX desired.