Description
IT support Technicial/ 2nd line support.We are searching for an IT Support technician , to provide 2nd line technical support to the company's users. This contract will be for 12 months. The IT Support technician must have a minimum of 2 years' experience in this type of role. The position is based in Cheshire. This Fast growing company in the centre of Chester are looking the expand their talented team
As IT Support technician , you will be expected to manage the logging and resolution of IT technical faults and enquiries, monitoring progress and keeping customers appraised of events. The position is desk based.
Main duties:
Log, track and resolve incoming incidents and service requests from end users via telephone, portal and email and resolve the support issues.
Identify and carry out any immediate corrective action that can resolve or contain the issue directly.
Monitor and escalate progress to the severity of the issue as appropriate.
Utilise diagnostic tools, FAQ's and knowledge bases to aid in troubleshooting.
Provide excellent services through following all procedures correctly.
Recommend information for inclusion in the knowledge base.
Be able to offer specific advice advice, points of contact and guidance on all available IT services.
Take ownership of the helpdesk of the helpdesk system.
If this is a role you are interested in please forward your CV or call me on .
IT support Technicial/ 2nd line support.
To find out more about Computer Futures please visit www.computerfutures.com