Description
Job Title: Global Infrastructure Services AdministratorJob Type: Contract
Location: USA
Contract Rate: Negotiable Daily Rate, up to $200 plus expenses
Contract Length: 3 Months+
Our Client, one of the world's largest outsourcing and IT consultancies, is looking to recruit a contract Global Infrastructure Services Administrator to join their team in the USA.
The Global Infrastructure Services Administrator will need to have the following experience.
· TIS Service Desk (L2) - Verifying the issue and categorization / prioritization of the incident. Knows to use Ticketing and Monitoring tool, concept of queues, creation of ticket, modifying/updating tickets, assigning tickets to various resolver groups, eliciting CSATs. Monitoring of alert logs, scheduled jobs, backup jobs. Should be able to do carry out first level analysis of alerts and incidents. Should be able to handle service requests independently. Should contribute towards building of knowledge base and also demonstrate in the effective usage of knowledge base in improving FCR and the response time. Should be aware of the Service desk metrics (SLAs), tracking and reporting of the same. Should have exposure in handling interactions with customer directly and better CSATs. Should be able to handle service tickets which get escalated from Service Desk support. Should be able to do RCA for Service tickets that missed resolution. Should have good understanding of the processes as per SOW and delivery services as appropriate.
· English Language.
All candidates must be strong Global Infrastructure Services Administrators with in depth knowledge of TIS Service Desk. Please only apply if you are happy to work with the advertised day rate, are available immediately and have prior knowledge of the main skills required.
If this looks like your next opportunity, then apply today and we will get right back to you!