Description
An exciting opportunity is currently available in Stockholm, Sweden for an English-speaking IT Support Administrator to work in the Front Office team of the ICT Infrastructure section of our client. This position is located in the Public Sector.
We are looking for candidates with the following profile:
Specific Requirements:
- Good knowledge and experience of end user mobile device support;
- Good knowledge and experience with a Service Desk Management Tool;
- Good knowledge of software deployment and patch management;
- Experience to support users in the area of Audio/Visual equipment;
- Knowledge and experience of preparing images for deployment;
- Excellent 1st line and 2nd line troubleshooting experience;
- ITIL certified;
- Experience of working in a public sector environment.
Language skills:
- Excellent English (written/oral).
- Swedish skills are not required.
Tasks:
- Register, analyse, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Keep the inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.
This position is offered as a freelance contract with a duration of approximately 1 year and a start in February 2014.
Could interested candidates please send your CV in MS Word format quoting reference SUPP ADMIN.
We are looking forward to discussing this position with suitable candidates.