Description
An exciting opportunity is currently available in Stockholm, Sweden for an English-speaking IT Service Management (ITSM) Project Manager to work in the Front Office team of the ICT Infrastructure section of our client. This position is located in the Public Sector.
We are looking for candidates with the following profile:
Specific Requirements:
- Good knowledge and experience with the design of the Service Management Tool Landesk Service Desk Console
- Good knowledge and experience using Crystal Reporting Tools;
- Holding ITIL expert certificate;
- Holding a recognized project management certification;
- High level of service orientation;
- Experience of working in an international working environment;
- Experience of working in a public sector environment;
- Excellent team worker but also able to work self-dependent;
- Ability to demonstrate knowledge of the Business Framework COBIT;
- Ability to prioritize the workload.
Language skills:
- Excellent English (written/oral).
- Swedish skills are not required.
Tasks:
- to sustain the development/maintenance of the ICT Service Catalogue;
- to develop and agree internal as well external Service Level Agreements;
- to manage the development and implementation of the IT service management methodology ITIL;
- to manage the portfolio of ICT-I related service management projects;
- to support further development of the Service Management Tool Landesk Service Desk Console.
The expected main deliverables are:
- an updated ICT Service Catalogue;
- internal/external Service Level Agreements;
- constant improvements of the LanDesk Service Desk environment to meet the changing requirements;
- improved ITIL processes;
- implementation of new ITIL processes.
This position is offered as a freelance contract with a duration of approximately 1 year and a start in February 2014.
Could interested candidates please send your CV in MS Word format quoting reference ITSM PM.
We are looking forward to discussing this position with suitable candidates.