Software Support Engineer

San Francisco or Anywhere  ‐ Onsite
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Keywords

Description

About You
Are you a software engineer who is excited about infrastructure and high-performance databases? Are you passionate about helping customers solve hard-to-find bugs? Do you want to support and contribute to open-source projects? If so, we want you to join our support team at MemCachier!

Responsibilities
We take an engineering heavy approach to support. We believe that great tools should replace menial grunt work and leave more room for the important stuff - debugging hard problems and peronal engagement with our customers.

While you will be improving our documentation, participating in forums and interacting 1-on-1 with customers, you will also be a key person:
  • Building customer facing tools and applications
  • Building and maintaining internal support tools
  • Developing sample applications
  • Advocating MemCachier


  • MemCachier`s customers are developing some of the coolest and most innovative applications today. Your primary responsibility will be to support them by:
  • Developing resolutions to the root causes of common customer problems
  • Monitor and address customer tickets to understand common issues.
  • Producing material and systems to better support our customers in the future.


  • We also encourage active participation in open source projects and are looking for a person who can advocate for MemCachier in these communities and the developer landscape.

    Experience
  • You should have experience administering *nix systems
  • Understand low-latency systems. Experience building distributed systems a plus!
  • Be passionate about helping real customers solve real problems
  • Have a background in web application development using technologies such as memcache, Ruby/Rails, javascript, Python
  • Be an effective communicator.


  • About MemCachier
    MemCachier is a bootstrapped company that has been providing caching-as-a-service to cloud hosted applications since 2012. We support 10,000s of customers across the globe. We are passionate about delivering honest products, helping our customers succeed and we take pride in our work. We value highly creativity and initiative and strive for work community that is inspiring and empowering.
    Start date
    ASAP
    From
    MemCachier
    Published at
    23.10.2013
    Contact person:
    Freelancer Map
    Project ID:
    617297
    Contract type
    Freelance
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