Support Administrator for multinational client in Stockholm/Sweden

Stockholm  ‐ Onsite
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Keywords

Description

We are looking for a Support Administrator to work at our multinational client in Stockholm/Sweden.

Expected tasks and deliverables by the Consultant

The main support activities are within the areas of first level and second level ICT support and the provision of end user equipment and software including client patch management, software deployment and image preparation for PC's/laptops.

  • Register, analyse, categorize and resolve reported incidents and requests;
  • Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
  • Support users and their workstations, telephones, mobile devices and other IT equipment;
  • Provide application support and ensure installation/reconfiguration/reinstallation of applications;
  • Provide remote support and desk support;
  • Install, connect and move PC equipment;
  • Manage user accounts;
  • Provide the users with information or awareness sessions on specific ICT products and solutions;
  • Keep the inventory of the IT assets;
  • Creation of images for deployment;
  • Software deployment;
  • Produce and update technical, management and user oriented documentation;
  • Keep the stock and the configuration items information up to date;
  • Prepare user related hardware for decommissioning.

Education and work experience:

  • University degree with minimum 5 years experience in support administration
  • Good experience in administration of the above mentioned support activities and tasks
  • Proven experience in troubleshooting and diagnostic procedures current assignment:
  • Good knowledge and experience of end user mobile device support;
  • Good knowledge and experience with a Service Desk Management Tool (LANDesk);
  • Experience to support users in the area of Audio/Visual equipment;
  • Knowledge and experience of preparing images for deployment;
  • Good 1st line and 2nd line troubleshooting experience;
  • Experience of working in a public sector environment.
  • Fluent in English

Candidates must have a passport of an EU member state or a valid work permit for Sweden

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 30 years we have delivered IT systems and solutions, and IT consultancy and staffing services, to our clients in Luxembourg and across Europe

Start date
01/02/2014
Duration
31/01/2015, extensions usual
(extension possible)
From
infeurope S.A.
Published at
25.10.2013
Project ID:
618364
Contract type
Freelance
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