Service Desk Officer | Level 1

Adelaide  ‐ Onsite
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Keywords

Description

As the Service Desk Officer you will provide a high quality of client-focused service to ensure the delivery of innovative support to clients. This will be achieved through the use of current technologies and systems.

Key duties include:

  • Provide first line phone support to users
  • Assist where possible in resolving issues
  • Respond to incoming written requests
  • Document call details

Reporting to the Team Leader and working in a team environment, you will need to have excellent communication skills and be confident in your problem resolution ability.

The successful applicant will have:

  • Minimum 2 years experience in Service Delivery
  • Experience with Marval Incident Management Software
  • Demonstrated ability to think proactively and problem solve
  • Excellent communication skills
  • Ability to prioritise and work to deadlines

This organisation has a great culture that supports and encourages skill development in its staff which is evidenced by the longevity of its staff.

If this role sounds exciting and you meet the above criteria, please apply soon as the role is closing quickly.

Start date
ASAP
Duration
6 months
From
Candle (Adelaide)
Published at
26.10.2013
Project ID:
618984
Contract type
Freelance
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