Description
Message Collaboration Engineer
Our client, an IT services/consulting organisation, is looking for Message Collaboration Engineer.
Location - Kuala Lumpur, Malaysia
Contract - 5 months (extendable)
Rates - Negotiable
Role: Message Collaboration Engineer
Start: ASAP
Requirements
Messaging Collaboration Engineer with 5+ Years' experience
Manage/Maintain Exchange 2010 Messaging environment in a global enterprise
Maintaining team operational procedures and documentation (patch management, backup operations, antivirus, change management)
Monitor environments for anomalies and errors, reporting, escalation and resolutions of issues
Provide Level III support and repair, working with appropriate teams (when necessary) for resolution
Ability to plan for infrastructure and operational changes such as server and infrastructure upgrades
Document configuration, migration, testing, and deployment on new solutions/features to the environment
Provide expertise during 3rd party integration projects
Help Manage/Maintain a Windows 2008 R2 Active Directory Environment in a global enterprise
Develop and maintain high standards in establishing procedures and policies to address routine jobs and certain resolution protocols.
Meet or exceed SLA obligations consistently and on an on-going basis, allow for accurate metrics to measure response time offsite access, and reduce the time needed to address hardware/software failures
Provide 24x7 on-calls Escalation Support (rotation based)