Description
41279-Solution Consultant
Corona, CA 92881
Position type: w2
Contact duration: 3 months + (Strong possibility of extension)
Education: Bachelors
The Service Desk Solution Consultant is responsible for defining requirements and recommending alternate solutions for problems and improvements specifically related to the Incident Management process. The position has a key role in the development of the Incident Management Strategy as well as monitoring progress toward reaching strategic milestones. Responsibilities also include managing individual projects under the strategy and providing input and recommendations to operational areas of the Service Desk and other affected groups.
Major Responsibilities
Job Criteria
- Responsibilities impact the achievement of key department and/or functional objectives
- Contributes to the achievement of department objectives
- Erroneous decisions or failure to achieve department objectives would normally affect expenditures and resources
- Exercises judgment to make decisions for less defined issues and selects methods and techniques for obtaining solutions
- Involves interpreting and analysing established concepts
- Develops solutions to complex problems. May refer to established precedents and policies when making decisions.
- Requires significant analysis to develop solutions for complex problems
- Provides professional/technical guidance to team members
- Influences others regarding existing concepts, processes and/or methodology
- Participates in determining objectives of assignment
- Works under minimal direction
- Plans, schedules and arranges own activities in accomplishing objectives
- Work is reviewed by management at key intervals for advice and guidance prior to completion