Service Desk Solution Consultant

California  ‐ Onsite
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Keywords

Description

41279-Solution Consultant

Corona, CA 92881

Position type: w2

Contact duration: 3 months + (Strong possibility of extension)

Education: Bachelors

The Service Desk Solution Consultant is responsible for defining requirements and recommending alternate solutions for problems and improvements specifically related to the Incident Management process. The position has a key role in the development of the Incident Management Strategy as well as monitoring progress toward reaching strategic milestones. Responsibilities also include managing individual projects under the strategy and providing input and recommendations to operational areas of the Service Desk and other affected groups.

Major Responsibilities

  • Participates in integrated systems planning and recommends alternative technologies that will enhance current or anticipated information systems supporting the Incident Management strategy
  • Coordinates the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions
  • Plans, coordinates and conducts the analysis of Incident Management processes and the preparation of documentation to communicate and validate the information
  • Identifies other initiatives that exist and ensures that efforts are not duplicated
  • Consults on business process reengineering, tutors other project participants from the Service Desk in effective reengineering methods and practices
  • Identifies opportunities for increasing business efficiency through improved manual and automated process systems
  • Identifies opportunities for solution sharing and reuse
  • Advises, consults, and maintains systems in support of Incident Management strategic plans
  • Job Criteria

  • Business Impact
    • Responsibilities impact the achievement of key department and/or functional objectives
    • Contributes to the achievement of department objectives
    • Erroneous decisions or failure to achieve department objectives would normally affect expenditures and resources
  • Decision Making
    • Exercises judgment to make decisions for less defined issues and selects methods and techniques for obtaining solutions
    • Involves interpreting and analysing established concepts
  • Problem Solving
    • Develops solutions to complex problems.  May refer to established precedents and policies when making decisions.
    • Requires significant analysis to develop solutions for complex problems
  • Interactions/Communication
    • Provides professional/technical guidance to team members
    • Influences others regarding existing concepts, processes and/or methodology
  • Independence/Discretion
    • Participates in determining objectives of assignment
    • Works under minimal direction
    • Plans, schedules and arranges own activities in accomplishing objectives
    • Work is reviewed by management at key intervals for advice and guidance prior to completion
    Start date
    n.a
    From
    Enclipse Corp.
    Published at
    29.10.2013
    Project ID:
    619747
    Contract type
    Freelance
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