Description
SITE INFRASTRUCTURE LEADER - €18-€20ph - Barcelona - 24 Months - Spanish and English Speaking
KEY RESPONSIBILITIES:
* Single Point of contact for RIL Organization for allocated sites as well as single point of contact for EUS and/or desktop support related issues.
* Escalation point for local infrastructure IT issues
* EUS Hub Leader - managing the program locally, checking performance, checking inventory lists, managing the onsite EUS engineer team.
* First line escalation point for helpdesk issues not being resolved
* Validated systems change control approval - aware of compliance related changes and the impacts of same
* Shares knowledge on the different infrastructure related SLAs with the local community
* Handles site related end user communication on infrastructure changes/issues in local language where applicable.
* Dotted line reporting to the RIL
* Highlight the need for changes in resource requirements within normal operations
* SIL to talk with the RIL periodically to get knowledge on ongoing activities and IT projects which will impact the site; to be able to lead or coordinate the efforts when needed
* Budgetary support where applicable
* Accountable to the RIL for local budget
* Coordinate Co-location and moves, adds, change activities of IT infrastructure and assets
* Contact point with indirect sourcing (to negotiate with local vendors and purchases) for IT and Telecom related queries or support.
* Help to implement GEHC standard IT tools and processes
* IT Project Support
KNOWLEDGE, SKILL AND EXPERIENCE:
Education/Experience:
* Typically an "expert" in the provision of customer services in an IT related surrounding.
* IT degree level or equivalent work experience
Technical Skills:
* Experienced in the provision of customer services in an IT related surrounding.
* Must have a broad level of understanding surrounding IT systems (ie, desktop, networks, Servers) and professional service provision.
* High level of expertise supporting desktop operating systems & common Office & productivity applications
Work Management Skills:
* Skilled at planning, coordinating and prioritising own work.
* Able to analyse and prioritise client requests.
* Ensure client receives the highest possible quality service, while balancing client expectations and realisations.
* Prioritise and track personal workload.
Spanish and English language skills both written and verbal are essential for this position.
Please apply for further information