Operations Analyst

Texas  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Seeking entry level applicants with a strong work ethic and results focused to join our Retail Operations team as an Associate. The Operations team consists of multiple functional groups and associates who are responsible for day-to-day execution of the functions of each group. This includes prioritizing, analysing, and resolving system generated work queues within the CRM and Billing applications, analysing and resolving issues, and reviewing data discrepancies while providing customer level support to both internal and external parties. As we continue to development talent in the Retail Operations Organization, these entry level associate roles will have the opportunity to work in one of the following functional areas: Billing, Cash Applications, Transaction Management, and Data Management.

PRIMARY DUTIES AND ACCOUNTABILITIES
  • Execute day-to-day workflow using Lodestar and Siebel. Review, analyze and resolve open work queues to enable accurate and timely service for customers and interactions with UDCs.
  • Provide customer level support by researching and responding to customer inquiries received from various internal groups.
  • Identify data discrepancies and take necessary actions to resolve, including working with other functional groups as needed.
  • Ensure that all Sarbanes-Oxley ( SOX ) Key Controls and other company policies are followed. Review and comprehend UDC/ISO market rule changes and ensure system processes are following current market requirements.
  • Review and communicate issues to teammates and management with emphasis on customer information and system improvement opportunities.
POSITION SCOPE
  • Key external constituents include Utility Supplier Representatives and vendors.
  • Key internal constituents and contacts include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting, and Legal.
  • Works under close supervision of Manager or Director
SKILLS:

Required:
  • Bachelor's degree or equivalent combination of work experience and/or education
  • Intermediate to Advanced skills with Microsoft Office Applications (Word, Excel and PowerPoint skills required and Access skills strongly preferred).
  • Ability to communicate effectively and professionally, with internal and external parties is required.
  • Solid analytical and problem-solving skills.
  • Customer service orientation, serving internal and external clients.
  • Excellent attention to detail.
  • Capable of working independently and taking ownership of responsibilities.
  • Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
  • Ability to adapt to changing markets, systems, and processes.

Preferred:

  • Prior experience in the retail energy industry.
  • Lodestar/Siebel experience.
Start date
n.a
From
Synectics
Published at
30.10.2013
Project ID:
620251
Contract type
Freelance
To apply to this project you must log in.
Register