Description
Description
Position Title: Software Asset Management Analyst
Department IMG - Infrastructure Management Group
Location SCAL (Corona or Pasadena)
COMPANY PROFILE
At approximately $40 billion in revenues, Kaiser Foundation Health Plan and Hospitals is America's largest not-for-profit health maintenance organization. Named after Henry Kaiser, the company has grown from a 12-bed hospital into an integrated health delivery system serving 8.7+ million members in 9 states and the District of Columbia. Kaiser Permanente operates in 8 regions covering Northern California, Southern California, Colorado, Georgia, Hawaii, Ohio, Northwest (Oregon and Washington), and Mid-Atlantic States (Maryland, Virginia, and the District of Columbia). Care to Kaiser Permanente health plan members is provided primarily through Kaiser owned and operated hospitals (37), medical clinics, and over 12,800 physicians who are partners or employees of the Permanente Medical Groups. There are some 152,000 employees nationwide. Kaiser Permanente is nationally and internationally recognized for providing innovative, high quality, coordinated, evidence-based health care. A significant volume of services in several regions is also provided through contracted networks of community hospitals, physicians, and other providers.
Kaiser Permanente's eight Regions are comprised of separate, but closely cooperating organizations.
These organizations are:
Kaiser Foundation Health Plans: A non-profit, public-benefit corporation that contracts with individuals and groups to provide HMO and other health benefit plans. Kaiser Foundation Health Plans contracts with Kaiser Foundation Hospitals and medical groups to provide services.
Kaiser Foundation Hospitals: A non-profit, public-benefit corporation that owns and operates hospitals in California, Oregon, and Hawaii; owns outpatient facilities in all states where they do business; provides or arranges hospital services; and sponsors charitable, educational, and research activities.
Permanente Medical Groups: Partnerships or professional corporations of physicians - one in each Kaiser Permanente Region. The full responsibility for providing and arranging necessary medical care is assumed in each Region by the Permanente Medical Groups.
Kaiser Permanente (KP) has a long-standing and strong commitment to its employees and to organized labor. The Labor Management Partnership involves KP's collaboration with over 30 local and eight international unions representing approximately 85,000 KP employees. The Labor Management Partnership is the largest in the U.S. and involves commitments to the collective pursuit of employment security, quality care and service, and organizational performance.
Scope:
The IBM Vendor Business Consultant position reports to the Manager, Software License Management. The IBM Vendor Business Consultant will be one of the primary contacts for managing the IBM software contracts. This includes being is a point of accountability for the life cycle management of IBM software assets to include the development and maintenance of policies, standards, processes, systems and measurements that enable the software license management team to manage the IBM software portfolio with respect to risk, cost control, IT Governance, compliance and business performance objectives. Another major responsibility is to complete the set up and reporting of license IBM license deployment using such tools as TADfD.
RESPONSIBILITIES & ACCOUNTABILITIES
IBM Vendor Management Responsibilities:
Responsible for providing vendor management services in support of IT. Serves as the SME for the IBM Technology Products Agreement, including participation in all negotiations, amendments and changes.
Manage the delivery of any contractually obligated reports/deliverables.
Provides project support for vendor related activities where required (ie audit findings, asset management, license management).
Works with other members of SMO and other IT stakeholders to broaden and extend reporting on IBM software licensing through the use of TADfD and other tools
Works in conjunction with IBM resources to complete the deployment of the TADfD tool
Works with IBM and other SMO team members to complete the reporting from the TADfD tool
Analyzes and summarizes the information from TADfD and other reporting tools to determine compliance against entitlements for IBM software.
Works with IT stakeholders and business owners to manage the relationship with and performance of IBM:
Implements and enforces vendor performance management strategies as developed by the SMO Risk and Performance group
Implements and enforces vendor governance programs and processes as developed by the SMO Risk and Performance group.
Manages communications between the organization and vendor community establishing proper points of contact.
Proactively manages existing technology agreements including license tracking, renewals, support and education.
Proactively facilitates key licensing program knowledge transfer internally to increase the overall licensing knowledge.
Identifies and implements process changes as needed.
Researches and executes cost savings opportunities.
Reports out on regular intervals on the activities, challenges, operations, and spend of vendors.
Software License Management:
This position's responsibilities and accountabilities include, but are not limited to:
Ability to organize work activities for the team and respond to priority changes; ability to manage multiple projects concurrently;
Ability to manage all software licensing aspects of large, software deployments;
Ability to participate in and provide quality input into the demand forecast process;
In-depth knowledge of vendor licensing models; experience understanding complex software volume licensing/maintenance programs, their entitlements, and contract terms;
Ability to track and assess the impacts of contract, product functionality and licensing changes on software license entitlements and deployments;
Ability to analyze the financial, legal, and business implications of licensing and maintenance program changes;
Ability to understand technical implementation of software and how it affects software licensing
Ability to use technology background to interact with technical staff
Ability to use asset management repository and discovery tools;
Ability to provide tracking and reporting of software license entitlements against deployments
Act as a software compliance subject matter expert and provide guidance and expert advice
Ability to support the Software License Entitlement and Verification process
Ability to support the resolution of issues raised in software adjudications
Ability to comply with all regulatory and internal requirements relevant to the role, (eg, Sarbanes Oxley, HIPPA, Code of Conduct, Financial Control Framework)
Adhere to values and high ethical standards of behavior by demonstrating respect, honesty, consistency and fairness when interacting with colleagues, customers, business partners and other stakeholders;
Make use of knowledge around key terms and complexities in software acquisitions for Mainframe, distributed, and desktop software.
Work effectively with others both within and across businesses, establishing and maintaining productive working relationships;
SMO Program Responsibilities:
Support SMO/VMO program efforts by developing and participating in the following:
Assist with cost reduction, cost avoidance/containment efforts and track progress
Support department activities surrounding supplier management, compliance, reporting, and risk management processes
Maintain department listings and database tracking of both supplier and internal IBM technical Subject Matter Expert contacts
Implement benchmarking and improvement effort and audit outcomes to ensure the contract continues to deliver value
KEY INTERNAL RELATIONSHIPS
Contract Management
Technical Owners and Business Partners
IBM SO Technical Management and Staff
Procurement and Supply
Vendor Management
Finance and Compliance Partners
KEY EXTERNAL RELATIONSHIPS
IBM Brand Team
Major Vendor Brand Teams
REQUIREMENTS:
B.S. degree in business, IT, operations, computer science or related technical field, or equivalent IT experience, and/or business degree with substantial IT contracting/software licensing experience.
6-8 years related experience, with 3+ years managing software (specifically IBM) licensing or technology in large, complex organizations, particularly with respect to governing external hardware or software suppliers to deliver IT products
Desirable professional certifications CSAM, IAITAM; willingness to obtain any required training or certifications presumed
Desirable to be knowledgeable in ISO Standards for Software Asset Management processes and policies; ITIL practices for software as it relates to support and configured assets
The candidate should have a deep understanding of IBM hardware and software contracts, IBM licensing metrics and compliance reporting on those metrics.
The candidate will bring to the position the following education and experience:
Expert knowledge of IBM Mainframe