cRM Campaign Management Tool (CMT) lead

Vaud  ‐ Onsite
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Keywords

Description

Ref.Nr.: 9289JK/OJ

Industry: Food industry

Location: Lausanne and region

Start: ASAP

Duration: 6 months +

Role:

Set up and animate a Governance Group, with CMT functional lead and participation of Markets, for the solution requirements, performance and on-going improvements.
Lead the CMT solution selection, configuration, deployment, sustain and retirement. Develops a roadmap for the solution development, deployment and business benefit jointly with the function. Owns the solution delivery end-to-end ensuring effective support and knowledge transfer to local market implementation teams.
Identify potential improvements for the CMT solution or integration across the cRM portfolio. Be the prime point of contact for Adobe and integrator in regards to ensure Best in Class solution and on-going improvements including regularly benchmarking/assessing against industry best practices.
Strong engagement and support of CMT team members, stakeholders and broader cRM community to ensure high understanding and satisfaction with the CMT solution and its business benefits.

Knowledge and Professional skills:

- Minimum 5 years business knowledge and experience with specialization in CMT technologies, solutions, best practices and processes; ability to put technologies into context/link business needs to applications and technologies.
- Developed IS/IT leadership.
- Experience of people management and development.
- Ability to manage stakeholders including senior management.
- Ability to drive strategy, priorities and execution autonomously.
- Project Management experience and skills. Proven track record in delivering complex projects.
- Able to communicate, manage expectations, identify tradeoffs with
- Program management experience - consistent success in a number of challenging and diverse business situations.
- Vendor/supplier and people management experience.
- Program Management.
- Adobe Campaign full knowledge
- Marketing skills.
- Presentation skills.
- Fluent in English.

Start date
29/10/2013
Duration
6 months +
(extension possible)
From
ITech Consult
Published at
30.10.2013
Project ID:
620416
Contract type
Freelance
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