Site Infrastructure Leader - desktop EUS

Barcelona  ‐ Onsite
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Keywords

Description

Infrastructure, Leader, lead, manager, senior, desktop, EUS, end user, support, first line, 1st line, networks, Servers

Ideal Start Date: 1-Jan-2014. Possibility to start before

Job Title: SITE INFRASTRUCTURE LEADER

Location: Barcelona, Spain

Must be fluent in English and Spanish

OB DESCRIPTION

KEY RESPONSIBILITIES
  • Single Point of contact for allocated sites as well as single point of contact for EUS and/or desktop support related issues.
  • Escalation point for local infrastructure IT issues
  • EUS Hub Leader - managing the program locally, checking performance, checking inventory lists, managing the onsite EUS engineer team.
  • First line escalation point for helpdesk issues not being resolved
  • Validated systems change control approval - aware of compliance related changes and the impacts of same
  • Shares knowledge on the different infrastructure related SLAs with the local community
  • Handles site related end user communication on infrastructure changes/issues in local language where applicable.
  • Highlight the need for changes in resource requirements within normal operations
  • Budgetary support where applicable
  • Accountable for local budget
  • Coordinate Co-location and moves, adds, change activities of IT infrastructure and assets
  • Contact point with indirect sourcing (to negotiate with local vendors and purchases) for IT and Telecom related queries or support.
  • Help to implement standard IT tools and processes
  • IT Project Support
KNOWLEDGE, SKILL AND EXPERIENCE

Education/Experience
  • Typically an expert in the provision of customer services in an IT related surrounding.
  • IT degree level or equivalent work experience
Technical Skills
  • Experienced in the provision of customer services in an IT related surrounding.
  • Must have a broad level of understanding surrounding IT systems (ie, desktop, networks, Servers) and professional service provision.
  • High level of expertise supporting desktop operating systems & common Office & productivity applications
If you have the above skills and experience, please send an up to date CV.
Start date
1/1/14 Possibility to start before
Duration
24 months
From
Monarch Recruitment Ltd.
Published at
30.10.2013
Project ID:
620511
Contract type
Freelance
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