Description
For one of our client based in Vaud, we are looking for a:
CRM Campaign Management Tool lead (M/W)
Main responsabilities:
- Set up and animate a Governance Group, with CMT functional lead and participation of Markets, for the solution requirements, performance and on-going improvements.
- Lead the CMT solution selection, configuration, deployment, sustain and retirement. Develops a roadmap for the solution development, deployment and business benefit jointly with the function. Owns the solution delivery end-to-end ensuring effective support and knowledge transfer to local market implementation teams.
- Identify potential improvements for the CMT solution or integration across the cRM portfolio. Be the prime point of contact for Adobe and integrator in regards to ensure Best in Class solution and on-going improvements including regularly benchmarking/assessing against industry best practices.
- Strong engagement and support of CMT team members, stakeholders and broader cRM community to ensure high understanding and satisfaction with the CMT solution and its business benefits.
Skills:
- Minimum 5 years business knowledge and experience with specialization in CMT technologies, solutions, best practices and processes; ability to put technologies into context/link business needs to applications and technologies.
- Developed IS/IT leadership.
- Experience of people management and development.
- Ability to manage stakeholders including senior management.
- Ability to drive strategy, priorities and execution autonomously.
- Project Management experience and skills. Proven track record in delivering complex projects.
- Able to communicate, manage expectations, identify tradeoffs with
- Program management experience - consistent cess in a number of challenging and diverse business situations.
- Vendor/supplier and people management experience.