IT support - Zurich Switzerland

Zürich  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Required Experience: 3 + Years

Location: Zurich Switzerland 

Duration: 6 months rolling

Skills/technologies required: 

- Should have around 3-5 Years of IT Support exposure.

- MCP, CCNA and ITIL trained and knowledge of Ticketing tool as HPSM/TOPDesk for incident/problem will be an added advantage.

- Should have experience in troubleshooting  the Desktops, Laptops, MAC, Printers, Scanners, Peripherals.

- Should be able to troubleshoot Applications for Windows/Mobile Access and Support for Apple IOS/Android/Blackberry etc.

- Remote System mgmt/Remote Access Services - iPADs/iPhones & Blackberry support (Email & Calendar),Citrix connectivity, RSA authentication services, Active Sync to iPads and iPhones.

- Should have Knowledge of Basic Networking, Wi-FI, VPN, DNS, TCP/IP, Antivirus. 

- Should also be flexible for long working hours and ready to work in shifts and weekend.

Role & Responsibilities:

- Understanding of IT Infrastructure.

- Interaction with Senior Management users & Client Management.

- Interaction with other Domain Teams in case of any critical outages.

- Escalation/Vendor management.

- Coordination with vendor & TIM engineers for providing Sr Management Support.

- Coordination with CSD team for tracking/closure of Service Requests/incident calls on BMC Remedy.

- Interaction with other functions.

- Creation of relevant MIS reports.

Start date
ASAP
Duration
6 months rolling
From
Square One Resources
Published at
02.11.2013
Project ID:
621928
Contract type
Freelance
To apply to this project you must log in.
Register