French/Dutch Helpdesk Support with ITIL for long term contract Belgium

Job type:
on-site
Start date:
January 2014
Duration:
12 months +
From:
Miracle Partners
Location:
Brussel
Published at:
11/12/2013
Country:
flag_no Belgium
Project ID:
625802

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For my client, a large government organisation in Belgium, I am currently looking for two Help Desk Support to start in the January for a long term project. FRENCH AND DUTCH SPEAKING IS MANDATORY.

The Helpdesk Support has the following tasks:

  • Answers the calls of the users
  • Takes note of the reported incidents or irregularities in the operation
  • Gives first line support
  • Incidents or irregularities : diagnosis, identification, formulation and solution
  • Proposes an initial diagnosis and refer the issue to the second line, manages the tickets
  • Inventory data of the IT equipment in the central database ( CMDB )
  • Consolidation trend analysis ;
  • Informs the customer.

EXPERIENCE & SKILLS:

  • At least 2 years of relevant experience in a similar function
  • Knowledge of the technologies used in the relevant field
  • Mastered the current operating systems ( Windows XP, Vista )
  • Knowledge of office software ( MS Office and OpenOffice )
  • ITIL Foundation V3 certification is a MUST
  • Bilingual Dutch and French is MANDATORY

If you are a first line support consultant looking for a new long term challenge, please send your CV ASAP to Norma for more information.