Description
SC Cleared SIAM CSI Lead needed for a 12 month initial term contract based in London.
Skills
Knowledge of ITIL service management principles equivalent to ITIL Foundation certification
Experience of analysis and reporting on Availability Performance
Working knowledge of PRINCE2
Degree level or equivalent with significant Mathematics/Statistics content
Experience of working with large Government Departments
Role
Reporting to the Service Performance Manager, the Service Delivery - CSI Lead will be responsible for the identification and delivery of service improvement. This will involve the monitoring and analysis of Service Performance Reports and Data in order to understand underlying causes of incidents.
Being the subject matter expert and lead on all Continual Service Improvement related activities
Keeping the Service Performance Manager updated and informed on all issues relating to CSI
To work closely with the Service Performance Management Team to ensure that all the necessary data is made available and is accurate in order to carry out CSI activities
To work with the customer to review any Performance Management issues, Service Level or Key Performance Indicator failures or near misses
To interface as appropriate with other groups within the SIAM organisation and Towers on Availability Performance issues to ensure that Service Levels and KPIs are achieved
Engaging with the Service Design function to ensure that appropriate achievable SLAs created for any changes, enhancements and additions to the current solution
If this sounds like the role for you please send in your CV for consideration.