SC Cleared SIAM CSI Lead

London  ‐ Onsite
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Keywords

Description

SC Cleared SIAM CSI Lead needed for a 12 month initial term contract based in London.

Skills

Knowledge of ITIL service management principles equivalent to ITIL Foundation certification

Experience of analysis and reporting on Availability Performance

Working knowledge of PRINCE2

Degree level or equivalent with significant Mathematics/Statistics content

Experience of working with large Government Departments

Role

Reporting to the Service Performance Manager, the Service Delivery - CSI Lead will be responsible for the identification and delivery of service improvement. This will involve the monitoring and analysis of Service Performance Reports and Data in order to understand underlying causes of incidents.

Being the subject matter expert and lead on all Continual Service Improvement related activities

Keeping the Service Performance Manager updated and informed on all issues relating to CSI

To work closely with the Service Performance Management Team to ensure that all the necessary data is made available and is accurate in order to carry out CSI activities

To work with the customer to review any Performance Management issues, Service Level or Key Performance Indicator failures or near misses

To interface as appropriate with other groups within the SIAM organisation and Towers on Availability Performance issues to ensure that Service Levels and KPIs are achieved

Engaging with the Service Design function to ensure that appropriate achievable SLAs created for any changes, enhancements and additions to the current solution

If this sounds like the role for you please send in your CV for consideration.

Start date
ASAP
Duration
12 months
From
Mercator IT Solutions
Published at
14.11.2013
Project ID:
626941
Contract type
Freelance
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