Service Desk/Help Desk Support Specialists

Ohio  ‐ Onsite
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Keywords

Description

Service Desk does all incoming calls that can be taken care of in 20 minutes or less. If is too hard or time consuming to get done in 20 minutes, they pass it off to Desk Side.

 MUSTS:

  • Excellent phone presence
  • Excellent troubleshooting skills - must be very tech savvy and able to figure out and trouble shoot problems. They do not have a central knowledge base with lots of potential issues logged, they need to be able to figure it out from lots of different places and things.
  • Experience supporting iphones and blackberry
  • Someone who has had or is used to having system admin rights and can be responsible with them

 NICES:

  • Lotus Notes - Very nice to have
  • Lenovo hardware
  • Clarify tracking tool (very old, but they are converting to Remedy in December)
  • Lan Desk is their remote tool and package management tool. They should have experience with a remote tool even if not LAN desk.
Start date
n.a
Duration
6 months + (Long Term)
(extension possible)
From
Beacon Hill Staffing Group
Published at
14.11.2013
Project ID:
627072
Contract type
Freelance
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