Description
To provide desktop customers with highly competent & professional desktop support. Build and maintain existing relations with technology and business stakeholders. The role will require liaison with third-party market data and application vendors as well as internal domestic and global support groups.
Key responsibilities:
- Work with the team/colleagues collaboratively across the organisation to resolve a variety of technical problems
- Be contactable at all times (via mobile/desk phone/MS Communicator on PC for urgent requests)
- Take ownership of problems from start through to resolution
- Work with off shore offices and support teams to provide a consistent platform of applications
- Resolve local and international problems in a timely manner (may include after hours conference calls, support or in-building user relocations)
- Manage application rollouts for the supported business
- Communicate with management on outstanding problems and possible technology issues
- Log incoming problems to a global system for tracking and reporting purposes
- Assign time to multiple tasks via a time reporting system
- Installation/relocation of hardware where required by the business
Key requirements:
- Tertiary qualifications in technology and strong relevant desktop support experience
- Microsoft certifications highly regarded
- Excellent technical knowledge of LANs, PC hardware and the Microsoft Windows operating systems
- Excellent technical knowledge of the Microsoft Office products
- When required, the ability to work shift hours on a rotational basis
- Be able to work autonomously and as part of a team
- Must be able to deliver quality service in a high pressure working environment