Description
Content Maintenance Specialist
Location: Alpharetta, GA
1 year + contract
Rate: $27.78 (approximately $60K)
Excellent medical benefits available - company contributes up to 70% of Blue Cross Blue Shield
The Content Maintenance Specialist creates and updates marketing and instructional content for customer-facing website across 119 country sites and 37 languages. The Specialist helps determine content needs, writes and edits content using a content management system, makes iterative revisions, facilitates translations, troubleshoots issues, and tracks the quality of content assignments.
Hours: 8:00am to 5:00pm Additional Job Details:
Develops and Delivers Content via the Content Management System:
Creates content assets utilizing the CMS to place new content onto the website.
Updates metadata based on analytics to optimize search results.
Publishes content changes to the preview environment to allow for quality assurance (QA) testing. Executes development assignments to support medium or large projects as required.
Proposes alternative solutions for content requests unable to be implemented due to CMS limitations to ensure project sponsors' needs are met.
Proposes CMS and content development process improvements to increase efficiency.
Cross-trains team members and region SMEs on CMS-related processes.
Conducts QA of Content Projects:
Creates URL manifests for project sponsors and QA team to allow for review of published work. Completes rework requested by sponsors and QA team to meet customer content expectations. Identifies existing defects to Remedy or document for future update in compliance with QA standards. Verifies content projects in various environments (eg, preview, staging, production, etc.) to ensure content was properly installed.
Reviews content changes completed by team members to ensure accuracy and compliance with sponsors' requests.
Writes, Edits, and Revises Content:
Interviews project sponsors in preparation for writing audience-specific content.
Writes and edits content to ensure compliance and consistency with editorial, brand, and design standards.
Reviews content provided by external customers to ensure compliance with standards.
Revises content as per recommendations to meet expectations set by sponsors, project lead, and manager.
Determines Requirements and Scope of Content Projects:
Evaluates content requests and clarifies with project sponsors and manager to ensure accurate interpretations and understanding.
Reviews wireframes (ie, graphical representations of application pages), page specifications, and other project documentation to ensure requirements are understood.
Collaborates with Content Strategists, Project Strategists, and Managing Editors to synchronize content updates during the Enterprise Release content development phase.
Collaborates with cross-functional disciplines (eg, application developers, Internet architects, graphic designers, region subject matter experts [SMEs], etc.) to gather identified assets needed to complete project work.
Creates a content Matrix (ie, list of assets to change) to define and document scope of project work.
Manages Internal Translation Requests:
Identifies translation needs based on project timelines, quantity to be translated, and language SME availability to prioritize to meet project dates.
Submits internal translation requests to region SMEs to ensure translation is completed as needed for content projects.
Updates master translation request calendar to ensure team members are aware of translation request timelines.
Communicates translation milestone dates to region SMEs to ensure deadlines are met.
Resolves or escalates translation issues to ensure projects remain on schedule.
Education and Experience: Bachelor's Degree (Communications, Journalism, English, or Marketing)