Description
Required Experience: 3 + Years
Location: Zurich Switzerland
Duration: 6 months rolling
Skills/technologies required:
- Should have around 3-5 Years of IT Support exposure.
- MCP, CCNA and ITIL trained and knowledge of Ticketing tool as HPSM/TOPDesk for incident/problem will be an added advantage.
- Should have experience in troubleshooting the Desktops, Laptops, MAC, Printers, Scanners, Peripherals.
- Should be able to troubleshoot Applications for Windows/Mobile Access and Support for Apple IOS/Android/Blackberry etc.
- Remote System mgmt/Remote Access Services - iPADs/iPhones & Blackberry support (Email & Calendar),Citrix connectivity, RSA authentication services, Active Sync to iPads and iPhones.
- Should have Knowledge of Basic Networking, Wi-FI, VPN, DNS, TCP/IP, Antivirus.
- Should also be flexible for long working hours and ready to work in shifts and weekend.
Role & Responsibilities:
- Understanding of IT Infrastructure.
- Interaction with Senior Management users & Client Management.
- Interaction with other Domain Teams in case of any critical outages.
- Escalation/Vendor management.
- Coordination with vendor & TIM engineers for providing Sr Management Support.
- Coordination with CSD team for tracking/closure of Service Requests/incident calls on BMC Remedy.
- Interaction with other functions.
- Creation of relevant MIS reports.