ZTE CS Core Engineer

SG  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

JOB PROFILE:

Staff manages support for MSC/MGW/HLR/STP/TSC on Project Activities, Customer Complaints, Operation, Preventive and Corrective Maintenance. Staff required ensuring all the operational stability and healthiness of the ZTE Core nodes towards Excellence Customer Experience (ECE).

MAJOR DUTIES AND RESPONSIBILITIES:

  • Must be equipped with minimum 5 years ZTE product knowledge
  • Outage handling on core network and service recovery within MTTR of
  • Perform inter-connect testing for new POI.
  • Coordinate all migration activities according OPS SOPP
  • Coordinate all activities involving vendors' intervention in DiGi network.
  • Perform Health Check on all ZTE Core Switch nodes on regular basis.
  • Responsible for node acceptance for all new ZTE Core switch nodes.
  • Be proactively involved in all network improvement activities.
  • To introduce and conduct technical training to team member and counterparts.
  • To ensure MSC/MGW/HLR/TSC/STP network availability at all time.
  • To look into improvement in term of efficiency (time, cost, resource).
  • Software & hardware upgrade, software patches and network optimization.
  • To perform Critical WO on MSC/MGW/HLR/STP/TSC Configuration Data.
  • Trouble shoots on HW/SW fault for MSC/MGW/HLR/STP/TSC Node.
  • To perform and track on Preventive Maintenance on MSC/MGW/HLR/STP/TSC Node.
  • To liaise with counterparts on design issue and improvement.
  • Efficient and consistent reporting on activities related to MSC/MGW/HLR/STP/TSC.
  • To track, record and document on all info related to MSC/MGW/HLR/STP/TSC.
  • Follow up with vendors on any related issue regarding MSC/MGW/HLR/STP/TSC.
  • Complete the Expansion Activity (Sigtran, IuCS, and IP Pool) in house.
  • Complete the End to end core project involved and maintain record for the same.
  • Support other department to improve system improvement.
  • Core network Migration Support.
  • Hardware/Software fault diagnosis & rectification.
  • Provide Network support operation and maintenance processes and their implementation.
  • Improve network daily task and automation for new technology
  • Advantage if equipped with Ericsson knowledge

Secondary

Staff needs to fulfil the following requirement:

  • To attend working level meetings inter/intra section.
  • To support change management group if assistance required.
  • To receive new nodes/elements into the network.
  • To support Other ZTE (BSC & RNC) network if needed.

Expectations:

  • To work on renewal of support contract (if applicable)
  • To support on new or existing project work
  • To monitor on access/security in GSM areas (logical/physical).
  • To escalate to Head of Core Switch for any issues or on any unsolved matters.
  • To report weekly on running activity related to GSM.
  • To report on KPI on monthly basis.
  • To track on hardware especially related to processing before service impact.
  • To ensure all Operation and Maintenance job/achievement follows dept KPI requirement.

Your critical interfaces:

In this role, you will have the following critical interfaces:

  • Critical internal interfaces within our dept and within Technology
  • Operations - CE&FRC, Infrastructure Readiness & Change Assurance
  • Development - Network Solution
  • Network Planning & Rollout - Core Network Delivery & Core Network Traffic Management
  • Technology Strategy & Architecture
  • Critical interfaces with other DiGi divisions and externally
  • Product & Segment Marketing
  • Customer & Channels
  • Finance (RA Team)

Your Merits:

  • It is important that you have at least a tertiary level qualification in Engineering, Technology, IT, Computer science or Management field or hold a professional qualification from a recognised body, though extensive relevant experience may be considered in place of this
  • For this role it is important for you to constantly have a customer mindset ie able to think and react in ways that will be beneficial or cause least disruption to our customers
  • You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems
Start date
ASAP
Duration
12 months
From
First Point Group
Published at
16.11.2013
Project ID:
628697
Contract type
Freelance
To apply to this project you must log in.
Register