Description
Proteus Europe operating as an employment agency, is currently seeking a Support & Project Manager with a technical Service Delivery background to join one of our prestigious clients based in Birmingham.Role: Support & Project Manager
Location: Birmingham
Start: ASAP
Duration: Permanent
Essential Professional Experience & Knowledge:
Proven client facing experience.
Proven operational / support / service delivery experience.
Proven project management experience with demonstrable understanding of project management principles.
Successfully and consistently completed a variety of tasks and projects despite conflicting priorities and deadlines.
Experience of carrying out testing / UAT / accreditation.
Proven ability to liaise successfully with a wide range of personnel.
Good understanding of an IT development lifecycle.
Desirable Professional Experience & Knowledge:
Experience in a financial services or payment services role.
Knowledge of EPoS systems (EFT) and transaction terminals highly advantageous.
Essential Professional & Personal Skills:
Access databases.
Integrity, diplomacy, perseverance and diligence.
Ability to work as a member of a team or on own initiative.
The ability to communicate technical issues to non technical users.
The ability to identify and resolve problems creatively, quickly and accurately.
Ability to interface and communicate successfully with a range of internal and external personnel.
Good presentation skills.
Good level of PC skills along with excellent communication and presentation skills.
Manage multiple activities and competing deadlines.
Excellent organisation skills and attention to detail.
Ability to understand and apply a good degree of technical information.
Good commercial awareness.
Exercise good judgement on involving appropriate departments and decision makers etc. and when to escalate issues.