Executive IT Support

Illinois  ‐ Onsite
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Keywords

Description

Support and train Executives and their Executive administrators from an IS perspective. The Executive Support Technician is responsible for the performance and reliability of Executive IT infrastructure including the proactive management of daily activities over a wide variety of complex environments involving multiple technologies.

Key Responsibilities
  • Break/Fix Support of PC Hardware and Software to ensure that Executive PC's are running and available. This is done by responding to issue requests from Executives and by proactive updates of Executive hardware and software.
  • Training Executives and respective Admins to ensure they know how to use IS tools and services by holding formal training classes and teaching Executives on the fly on a daily basis.
  • Support of Executive Events/Meetings to ensure that executive meetings are executed flawlessly by running AV equipment, ensuring projectors, printers and other equipment are running and available as needed.
  • Assist with IQ Bar items/events and off-site meetings to help non-Executive employees with IS issues and questions as well.
  • Be an on-site contact for other support groups, such as networking that may need to walk someone through checking some network equipment or testing a fix, etc.

SKILLS:

  • Must have strong problem solving skills, strong communication skills, and be well organized.
  • Must be able to train/support different types of users at varying skill levels.
  • Must have extensive experience in supporting high level Executives and must conduct themselves professionally.
  • Excellent oral and written communication skills
  • Strong technical skills with a wide variety of hardware & software. General knowledge of Audio Visual equipment is helpful.
  • The ability to support Apple products (iPhones/MACs, etc.) is very important
  • The ability to stay calm & collected under pressure
  • The ability to explain technical concepts to non-technical users
  • Needs to have ability to be on-call.
  • Must have an understanding of how the IS organization works in order to resolve issues in a timely manner.
  • Must be able to resolve all types of IT issues; including hardware, software (Windows, Apple, Microsoft Office and general working/support knowledge of Enterprise Apps and Business Specific Apps) and all IS service requests.
Start date
n.a
From
Synectics
Published at
21.11.2013
Project ID:
630577
Contract type
Freelance
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