Senior Network Engineer

Florida  ‐ Onsite
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Keywords

Description

General Summary:
This position is responsible for supporting all IP network infrastructures that support the company's product portfolio. This position is also responsible for administering the installation and continuing maintenance of hardware and software on the network. Additional responsibilities include leading technical research, leading improvement/maintenance projects, providing support training, conducting product testing, and performing conformance auditing.

Principal Duties and Responsibilities:
Provides technical support and problem resolution for network issues and performs troubleshooting, issue isolation and corrective action to restore service to customers and trading partners
Provides deep analysis of network infrastructure and implements IP networks to support operations for new and existing business
Participate in network engineering/operations planning sessions
Provides assistance and consulting to other groups and departments in support of improving customer service and provides 7X24 on-call pager support based on a rotation schedule.
Participate in cross-functional meetings for service enhancement opportunities, tools development, and reporting enhancements
Provide training or tutoring to new employees or other departments.
Analyzes reports and key network health indicators to identify exception conditions; takes corrective action to resolve issue
Execute plans for network systems support and monitoring tools
Manages inter-and intra-departmental issues through effective problem solving.
Manage multiple priorities based on severity or urgency of issue
Provides Technical expertise and consulting to internal and external customers.
Drives continuous improvement by leading efforts to improve the existing network architecture, monitoring tools and alarming capability and recommends changes to enhance quality of service
Ensures that detailed network documentation is maintained accurately
Provides input to Manager for budget planning purposes
Communicates with Network Operations Center and Customer Service Hotline for information gathering and customer status updates during trouble resolution
Works closely with customer's technical resources and management to resolve issues
Provides updates and information as necessary to all levels of management
Quantifies and describes complex technical issues to customers and internal personnel to promote quicker issue resolution
Ensures trouble tickets from Hotline and Network Operations Center are prioritized and addressed within severity guidelines by the department
Provides superior technical guidance and direction to customers and trading partners for issue resolution
Ensures Manager is informed of any severity 1 or escalated issues
Contributes to decision making process with other team members as well as Manager - Surveillance & Restoral
Ensures reported issues and service interruptions are addressed within severity level guidelines
Provides guidance and expertise to support personnel in the resolution of complex service issues
Ingenuity
Possesses technical expertise that is applied to resolve trouble reports and complex service issues
Can quickly move from one issue to another, analysing and localizing problem to quick resolution
Evaluates configurations and network designs, helps develop methods for proactive monitoring and trending
Notes trends and chronic issues, develops tools for communications to management or defines actions required to address exception conditions

Knowledge Requirements
Cisco Certified Network Engineer (CCIE) - Strongly Preferred
Expert data and voice network knowledge (WAN, T1, DS3, DS0, OC12, etc.)
Expert knowledge of IP Networking Protocols (RIP, BGP, OSPF, EIGRP)
Expert knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
Expert knowledge of Routers and Router administration (Cisco preferred)
Expert knowledge of LAN and WAN switching components (LAN Switches, Access Nodes)
Strong & effective leadership skills
Excellent oral and written communication skills
Strong control and follow-up skills
Excellent analytical and problem solving skills

Experience Requirements
Bachelor degree or equivalent work experience
12+ years Telecommunication Industry Technical experience
8+ years experience working for a Telecommunications Service provider in similar field
6+ years experience working in an Operations environment

Start date
ASAP
Duration
1 year
From
PF1Professional Services, Inc.
Published at
28.11.2013
Project ID:
633983
Contract type
Freelance
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