Description
Role:
Configuration Manager assistant
Configuration Manager Assistant Within ICT Service Integration ( Asset & Configuration Management ) responsible for monitoring, surveillance and escalation around the configuration management process, in order to ensure a smooth and efficient completion of these activities and in close collaboration with other ICT services .
Language Skills: English & Dutch mandatory
The following tasks must be performed:
Keep up-to -date inventory of licenses, all movements ( orders, renewals, ... ) to keep track of where high quality is pursued.
Measuring the consumption of licenses in a systematic and periodic process .
The measured consumption places in front of the rights and anomalies ( terkorten, too ... ) report .
The end-user consumption (of all assets) in a systematic way of reporting to our customers .
You maintain the CMDB and ensures that all CIs herein ( automatic/manual ) registered, as well as changes to CIs.
You monitor the functional mailbox .
You report about outstanding issues .
You coach the participants in the process.
You organize the management and monitoring external EOS - service within this process, in which your performance ( KPIs ) and to implement necessary adjustments.
You regularly consults with colleagues within ICT.
You carry out systematic quality checks on the CMDB
Essential Skills
Office tools (Word, Excel, Powerpoint, ...)
Familiarity with IT terminology
Knowledge of ITIL and/or process-based work is required
Experience with BMC Service Desk Express is a plus