Upgrade Post project

IT Technician (junior level)

Basel-Stadt  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Für einen grossen Pharma-Kunden suchen wir Anforderungen/Requirements:

  • High school diploma and informatics education: SIZ or similar; a MCP - MCSE certification is a plus
  • min. 2 years of successful technical experience in a desk side support position or similar
  • Excellent technical skills for analysing and troubleshooting problems in a complex customer environment: PC Hardware and Periphery, Windows Client Technology, Desktop and Productivity tools
  • experience with at least one Ticketing tool: HP ServiceDesk or HP ServiceManager, Remedy etc.
  • Strong communication abilities and customer focused behaviour
  • Experience with ITIL (Foundation) is required and technical writing & simple documentation
  • Very good English and German skills are mandatory (written and spoken).
  • Residence near Basel (Switzerland) will be a plus.

    Duties and Tasks:

    Work with HP ServiceManager ticket system (track, document, implement), allocate and prepare hardware for deployment, deliver and install IT-infrastructure (new user, bulk requests), reclaim hardware process, handling of the repair process, Inventory management (stock rooms, DSMT), request HW via Ordering System (special tool used in major companies), act as a point of contact for HW Pool customers and service providers.

    Project details:

  • Start: ca. January 2014
  • Languages: very good English and German skills.

    Interessiert und ab nächste Woche verfügbar? Erfüllen Sie die Anforderungen bezüglich Sprachen, ITIL-Umfeld, Erfahrung mit Ticketing-Tools und breiter technischer Skills? Dann senden Sie bitte gleich Ihr vollständiges Dossier mit englischem CV als MS Word-Datei und Arbeitszeugnissen oder Referenzen an:


    Ich freue ich auf Ihre Bewerbung und bitte Sie, Ihre Salärvorstellungen bzw. die Stundenrate und Verfügbarkeit anzugeben.

    • Start date
    Beginning January 2014
    Duration
    6 months
    From
    Harvey Nash IT Recruitment Switzerland
    Published at
    05.12.2013
    Project ID:
    636988
    Contract type
    Freelance
    To apply to this project you must log in.
    Register