Description
Proteus Europe acting as an I.T recruitment agency, are currently seeking a Service Desk Agent to fulfill a 6 month contract located in Dunsany, Ireland. This is a fantastic opportunity for a level 2 support operative to work for a large international organisation.For this role you must have the following experience:
- Experience as Service Desk agent - 1 year
- Experience with Service Desk tools - 1 year
- Windows XP troubleshooting - 2 years
- Office 2002 troubleshooting - 2 years
- Outlook 2003 troubleshooting - 2 years
- Basic networking skills - 1 year
- General knowledge of hardware devices (desktop/laptop environment) and peripherals configuration - 1 year
- Experience with ITSM tools - 1 year
Knowledge of basic system Administration (Windows XP - Windows 2003 - Active Directory - LDAP) - Knowledge of Office applications (Office 2002)
- Account management
- Network setup and protocols
- Backup/ restore procedures
- Knowledge of security issues
- Patch and software distribution (Altiris or other)
You will be responsible for:
- Creation of incident/request/change tickets and coordination of their resolution submitted via phone or mail
- Answering queries and requests
- Provisioning of PC and end-user support
- Telephone and on-site support in French and English
- Debugging and analysing of registered incidents
- Follow up of incidents assigned to other support teams
Language skills must include:
English (Essential)
French (desirable)
If you are available for contract roles at the moment then this is a fantastic role for you to develop your career prospects. Apply/submit your CV within today to avoid disappointment!