Description
Administration of ShoreTel VoIP solutions including Call Manager, Voicemail, voice switch, and Contact Center across LAN and WAN MPLS networks with the ability to troubleshoot as needed.
Assure high availability of Network Devices by consistent maintenance and control of key systems and Servers within the network.
Emergency support of all Network systems with 24X7 support of software and hardware. Troubleshooting and making repairs with uninterrupted attention until the systems are 100% back in compliance with production needs.
Field incoming support requests from end users via telephone and e-mail in a courteous manner with the ability to perform hands-on fixes at the desktop level while providing 24X7 support on a rotating basis.
Work with Team to develop, recommend, and troubleshoot all network equipment such as Routers, bridges, Firewalls, Switches, hubs and other network appliances.
Support the Cisco wireless system, including all devices, providing interruption free performance for the corporate office and all DC's.
Manage and control a variety of different network server applications such as Cisco VPN, Right Fax, VisiFax, and PSTN.