Description
SERVICE DELIVERY MANAGER - CONTRACT - DUBLIN
Reporting to the IT Operations Manager, the Service Delivery Manager's role is central in the delivery of a quality service to the customers.
This position will form an integral part of the Operations Delivery team, responsible for driving service excellent, stability and support in the Technology operational environment for our customers.
Managing operational relationships and performance of our key Technology Service Partners while managing expectations of key internal stakeholders to deliver results in line with business goals.
Knowledge, skills experience:
- At least 5 years' experience in a Technology Customer facing role.
- Exceptional ability to motivate and influence key contacts and decision makers required.
- Proven track record in striving for continuous improvement and driving efficiencies, whilst maintaining high levels of customer satisfaction.
- Proven team player in working with one's peers to ensure that delivery of service is timely, efficient and of high quality.
- Excellent verbal, written communication and presentation skills together with the ability to deliver customer presentation skills to board level.
- Practical financial budget experience and a track record of management experience operating at a high level in the organisation.
- Proven commercial awareness and a track record of working with vendors/partners.
- Service Management capabilities in particular Service Level Management, Incident Management, Change Management and Asset Management, ITIL accreditation at minimum to Foundation level essential.